Terms of Service
Last updated: September 2026
These terms apply to the cross-border network acceleration subscription service provided by VPNNX. Please read the following rules before using an account, purchasing a subscription, or connecting to a route. Actual plan prices and features are listed on the Plans page and in order details in the user panel; these terms explain the boundaries of service use and each party’s responsibilities.
Service Scope
VPNNX provides accounts, subscriptions, and client access for connecting to international routes, with support for Windows, macOS, iOS, Android, and Linux. The service covers 100+ countries / 210+ routes; available regions and route types are shown on the relevant page at the time of use. Coverage does not mean every route is always available or that any third-party website will continuously accept connections.
Monthly subscription traffic resets each month on the activation date; traffic packages remain available until used and never expire. Traffic allowances vary by subscription, so check the plan details before choosing. If you upgrade a monthly subscription mid-cycle, the price difference is converted into remaining days; confirm the final order details in the user panel.
Account and Subscription Use
No email address is required to register; create an account with a username and password. Account holders must keep their login details and subscription information secure and are responsible for activity carried out through their account. If account information may have been obtained by someone else, change the password promptly and submit a support ticket through the user panel to explain the situation.
There is no limit on the number of devices that can be online at the same time on one account, but the account and subscription are for the account holder’s use on their own devices only. Do not share account credentials or subscription information with others, resell or publicly distribute the service, or provide it as an access service to third parties. The unlimited device count does not change these use restrictions.
Requirements for Lawful Use
Users must comply with the laws and regulations that apply where they are located and confirm that the websites, apps, and content they access comply with applicable rules. Do not use VPNNX for unlawful activity or in a way that disrupts routes, account systems, or other users’ ability to connect normally.
Third-party websites and apps each have their own terms of use, regional policies, and access rules. VPNNX does not obtain any required permissions on a user’s behalf. If a third party changes its access policy, certain content may no longer be accessible through existing routes; such changes do not automatically grant a subscription the right to access that content.
Service Availability and Scope of Responsibility
Your connection experience may be affected by your local network, device settings, route adjustments, and the status of third-party services. VPNNX may adjust routes and client access for maintenance or troubleshooting and, where feasible, provide relevant information on the site. Users can first switch to an available route; if they still cannot connect, they can submit a support ticket through the user panel.
VPNNX provides services within the scope of each subscription, but does not guarantee continuous connectivity to every region, website, or app, nor the accuracy or continued availability of third-party content. Problems caused by a user’s device configuration, local network, or changes to third-party services should be handled according to their actual cause; these terms do not exclude responsibilities required by applicable law.
Refund Policy
You may request a full refund without giving a reason within 14 days of your first payment. Submit your request through the support ticket entry in the user panel so the account and order can be verified. Refunds are processed through the relevant payment process; the time it takes for the funds to arrive depends on the payment method used. Do not share your password or subscription information in a support ticket.
You do not need to prove a route failure before requesting a refund. If you have questions about the order amount, plan details, or request status, you can include them in the same ticket; VPNNX will review the order records. Other order matters are governed by the information shown at the time of purchase and applicable law.
Suspension, Termination, and Changes to These Terms
If an account is shared, resold, used unlawfully, or used in a way that clearly disrupts service operations, VPNNX may restrict the relevant connections, suspend the account, or terminate service as appropriate. Any action will take account of verifiable account activity. If users believe an action was taken in error, they may request a review by submitting a support ticket through the user panel. Users may also stop using the service, but doing so does not change existing order records.
VPNNX may revise these terms when the service scope, usage procedures, or applicable rules change. Revisions will be published on this page, and the date at the top of the page will be updated. Important changes affecting account use will be communicated through available channels on the site. Check the version in effect at the time before continuing to use the service. If any part of these terms is found to be inapplicable, the remaining provisions will continue to apply to the extent permitted.